Delete your Hauly account

This page applies to the Hauly customer app, the Hauly Driver app and hauly.co.uk, all operated by Hauly. You can ask us to delete your account and the personal data linked to it at any time.

How to request deletion

1. Email privacy@hauly.co.uk from the email address on your account, with the subject "Delete my Hauly account".
2. Tell us whether it is a customer or a driver account, and the name and phone number on it.
3. We will confirm your identity, delete your account and reply once it is done, within 30 days (usually much sooner).

If you can't use the email address on the account, contact us and we'll verify you another way. Drivers must have no job in progress; we'll finish or reassign any open job first.

What we delete

• • Your login and profile (name, email, phone number).
• • Saved addresses and app preferences.
• • Push notification tokens and device identifiers.
• • Driver documents, profile photo and vehicle details.
• • Driver location history (in any case deleted automatically after 90 days).

What we keep, and for how long

We are legally required to keep some records, so we keep only what we must, and remove or anonymise anything that identifies you where we can.

• • Booking, payment and invoice records — kept for 7 years to meet HMRC financial record requirements, then deleted. Payments are processed by Stripe, which keeps its own records.
• • Proof of delivery and incident records for completed jobs — kept for up to 7 years for dispute and insurance purposes.
• • Driver payout records — kept for 7 years after the driver relationship ends.
• • Backups — deleted data leaves encrypted backups within 30 days.

Delete some data without closing your account

To have specific data removed (for example saved addresses or photos) without deleting your account, email privacy@hauly.co.uk and tell us what to remove.

For more on how we handle your data, see our Privacy Policy.